Reviews
Infinity Security is a new matching service, so there's no review history to show yet. We'd rather say that plainly than fill this page with quotes nobody actually wrote. Here's what we check before a provider joins the network, and how we'll handle reviews once real jobs start getting completed.
Before they join
What it takes to get into the network
Licensing check
Any provider offering guarding or patrol services must show a current Certificate of Approval under the Private Security Personnel and Private Investigators Act 2010 before they receive a single enquiry.
Business verification
Installers and access control contractors are checked against standard New Zealand business registration details, not just a phone number and a promise.
Ongoing standards
Providers agree to respond to matched enquiries within an expected window and to quote honestly on the job described. Consistent complaints get a provider removed from the network.
How reviews will work
Once a matched enquiry turns into a completed job, we'll ask the customer for honest feedback and publish it here against the actual suburb and service, not as an anonymous star count with no story behind it. If a provider's feedback turns up consistent problems, they're removed from the network rather than quietly kept on.
Had a bad experience with a matched provider?
Tell us about it. Email hello@infinitysecurity.co.nz with what happened and we'll look into it, including whether that provider should stay in the network. You can also use the contact page.
Ready to get matched with a security provider?
Two minutes on the form, and your enquiry goes to one vetted local provider. No call centre, no five-way bidding war.